Hello, I have a normal GPS tracking issue, and the tracker is showing non-existent routes, such as crossing buildings and other obstacles. I wanted to know what could resolve this problem.
Hello @ousseynou
Please check the link https://wiki.teltonika-gps.com/view/Firmware_versions to verify if the device is updated to the latest version.
Furthermore, there are several aspects that need to be checked if the device is experiencing GPS issues.
- Is the issue only noticed under certain conditions, or is it always present?
- For example, does it occur when the device is moving or in stop mode?
- You should also verify the installation of the device to check it is mounted correctly and it’s not under any metal surface,please refer to the link for mounting recommendations
- https://wiki.teltonika-gps.com/view/Mounting_recommendations
However, to identify the exact issue, I need to check the device’s internal logs and can provide you with the details afterward.
Regards
Maryam