Subject: FMC880 detected by Configurator but reported as "Not supported"

Telematics Other
1

I recently purchased a new Teltonika FMC880 tracker and am unable to configure it using the Teltonika Configurator.

Device Information

  • Model: FMC880
  • Hardware: FMC880-QJAB0
  • IMEI: 863738074751265
  • Firmware: 03.29.00 Rev.458

Computer

  • Windows 11 Pro
  • Teltonika Configurator 1.8.10_B.4.00_R.7

Problem

The Configurator detects the device successfully and displays:

  • IMEI: 863738074751265
  • Firmware: 03.29.00 Rev.458
  • COM4

However, the device status shows:

Not supported

Double-clicking the device does nothing, and I cannot read or modify the configuration.

Troubleshooting already completed

  • Powered the FMC880 from a stable 12 V DC supply.
  • Connected via a micro-USB data cable.
  • Windows detects:
    • USB Modem Port (COM4)
    • USB Debug Port (COM5)
  • The device powers on normally (green LED active).
  • SIM card is installed correctly.
  • Latest Configurator detects the device but reports “Not supported.”
  • Attempted to use the older Configurator (1.7.72_B.3.29_R.11), but it does not launch correctly on Windows 11 because of a runtime issue.

Questions

  1. Is firmware 03.29.00 Rev.458 public firmware or an OEM/customer-specific firmware?
  2. Is this firmware compatible with the public Teltonika Configurator?
  3. Is there a recommended Configurator version for this firmware?
  4. If necessary, could you provide the correct firmware recovery or upgrade procedure?
  5. Could you verify from the IMEI whether this device is genuine and eligible for the public firmware?

The device was purchased as new from an eBay seller located in Lithuania.

Thank you for your assistance.

2

Good Day,

Please find the answers to your queries below:

  1. Firmware version 03.29.00.Rev.458 is compatible with Teltonika Configurator version 1.7.72_B.3.29_R.11. This configurator can be downloaded from the following public Wiki page:
    Teltonika Configurator versions – Teltonika Telematics Wiki
  2. Yes, the device is compatible with the configurator version specified above.
  3. The recommended configurator version is 1.7.72_B.3.29_R.11.
  4. The installed firmware is valid. Please use the correct configurator version to access the device, and then upgrade it to the latest firmware version available on the Wiki.
  5. Yes, the provided IMEI belongs to a genuine Teltonika device.

Thanks, and best regards,
Imran S.