Picture and Video not received/download at server


I need help regarding the Dualcam. i had connected the Dualcam with FMC125 and established different server for Picture and videos receiving other than AVL data server. I request the Dualcam through SMS command to capture the picture. The Picture had saved in the MIcroSD card (which i had seen through ZM video player, provided at WIKI teltonika) but at server it was not downloaded.

can anyone guide me what is wrong with it.



Please kindly visit this link for sending SMS command : DualCam SMS commands - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)

For your testing, you can use cloud view: wiki.teltonika-gps.com/images/4/40/Teltonika_CloudView_set_up.pdf

If you still experience an issue, please contact your sales manager or create a Helpdesk ticket, If you don’t have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with the description of your situation to us: Teltonika - IoT, Internet of Things When contacting Us, please provide: IMEI/Logs/Configuration file/International GSM number/Firmware version/ect , please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS

Best Regards,
Maynard C.