New FMB122 not responding to SMS

Telematics Question
1

I have a brand new FMB122, that is not responding to SMS messages at all.

Firmware: 03.29.00-21 (newest)
Configuration: 10.0.0.0
SIM card has no PIN code
SIM card works from phone without any issues (Apple Pro Max 13)
SIM card is installed as lower SIM1 (no upper SIM2 is used/installed)
The Telco (Norway) is “Chili Mobile”. They are using “Telia” as the primary network.
I have been using FMB120 and FMB122 for years without any issues, so I do understand the FMB usage details in general.
The unit is new, because the previous FMB122 did behave in the same way (no SMS response).

From “Reset configuration” I do the following:

  1. Reboot device
  2. Enter keyword (xxxx) => Ok
  3. Checking both LED’s are blinking
  4. Status.GSM Info.Modem Status => Modem On
  5. Status.GSM Info.SIM State => Ready
  6. Status.GSM Info.GPRS Status => Deactivated
  7. SMS \ Call Settings.SMS Commands => Login and Password are Empty
  8. Sending “__getinfo” ( getinfo) from my phone. “_” is space and quotes are not added
  9. No reply is received and the SMS is queued by the phone operator and not accepted/read at all by the FMB122. This is verified by moving the SIM card to a phone, whereas the SMS’es are received to the phone. Clearly the FMB do not accept the inbound SMS at all.

Then I do add my phone number to the “SMS \ Call Settings.Authorized Numbers” list as “+47953NNNNN” (Norway) and test again:
0. Execute a “Save to device”
The same procedure as 1 to 9 above is repeated
=> No response at all and SMS’s are not read by the FMB122

Then I do add login creds to the “SMS \ Call Settings.SMS Commands.Login + Password” and test again:
0. Execute a “Save to device”
1-9: The same procedure as above is repeated, except for 8:
=> 8. Sending “Kay_hubbe_getinfo” (Kay hubbe getinfo) from my phone. “_” is space and quotes are not added
=> No response at all and SMS’s are not read by the FMB122

Appearantly the FMB does not accept the SMS messages at all, and as they are not read the content/command is not interpreted either. Is this a faulty device (not likely as two devices behave the same way) or a Telco compatability issue or? What to do?

Thanks!

2

From the Telco I have been told that Teltonika require 2G networks that are not supported Telia in Norway. Also the other main bearer Telenor will abandon 2G shortly.

Then, the question is how to resolve? 3G support? Alternative products?

I have tested an UBlox Sara unit, that seems to work perfectly fine with 3G. May have to build a new board to support mobile applications?

3

Hello,

I see that you created this topic in the Teltonika Networks category. I have now moved it to the Teltonika Telematics category, as FMB is a Teltonika Telematics device.

For future topics, we kindly ask you to select the appropriate category, as this helps the relevant team find and respond to your topic more quickly.

We appreciate your understanding.

Best regards,