Hi everyone, After a couple of days of testing we can’t get de GNSS (GPS) of one of our FMB204 units to get a Fix status. It’s always in “No FiX” and 0 satellites. It happened when testing a newer version of FW and configurator we received (03.28…) from Teltonika. At the beginning the GNSS worked OK as usual, but at some point it got stuck and no updates were seen on the web tracking platform so we did a “Reboot device” action from the configurator software button, and we never had the GNSS system back again. The other functions are working OK.
We moved back to the official version for the FW and configurator (03.27…) and checked and tested all questions we could somehow relate to the GNSS system with no positive result. The other unit we have has it’s GNSS working OK. At the laboratory we have big ceiling windows providing good satellite signal.
Good day, It is hard to identify without the device logs if the issue is with the device firmware, with the GNSS firmware, or GNSS module issue, as you mention that other devices are working properly with the FMB204 official firmware 03.27.13.Rev.03, To troubleshoot the issue and to collect the proper logs kindly contact your sales manager, If you don’t have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with the description of your situation to us: Teltonika - IoT, Internet of Things
Please contact our support through your sales manager regarding this issue or If you don’t have any contacts with our Sale managers, please contact with them on our official website https://teltonika-iot-group.com/ and click on “Contact Us” button. When you will click, please fill the form and submit it.
Note: as a topic, please choose “Vehicle telematics”.