FTC880 Will Not Sleep

Telematics Issue
1

Hi,

I recently purchased an FTC880 and have updated it to FW version 3.0.8.

I am doing initial setup using a bench power supply, and mostly everything is working well. However it will not enter any of the sleep modes.

Notes:

  • Ignition sensing is working well and ignition is off (I can see it in AVL data)
  • GNSS fix is good
  • Motion source is set to voltage (to rule out any motion sensor issues)
  • Power saving is set to Power Off mode (I have also tried deep sleep)
  • Sleep timeout is set to 1min (I have tried 10min and 60min)
  • Aside from my mobile setup and server endpoint settings, everything else is at factory default values.
  • No scheduled reports currently configured

Yet no matter what, the device refuses to sleep. Confirmed by:

  • Both LEDs stay on
  • Current draw is always greater than 25mA
  • Regular AVL reports are still sending every hour
  • As the device is always on, I sent getparam and getavl SMS that confirmed sleep mode is set to Power Off but the actual mode is Normal (not asleep…which is obvious as it replied to SMS)

What am I missing that could be preventing the device from entering sleep mode? Are there any logs I can check on the FT series?

(I also noticed that the when I did have scheduled reports on, it always seemed to send an extra report 14-15 mins after the scheduled one… A really minor issue and probably unrelated but have mentioned just in case it is related :slight_smile: )

Thanks,

James

3

Hello @JamesS

Yeah, ignition statues, movement, or on-going task can prevent the device entering sleep mode,

Kindly check this link FTC880 System - Teltonika Telematics Wiki

BR

laith

4

Hi Laith,

Thanks, I read through the wiki prior. As I mentioned above, I believe all the sleep conditions have been met:

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I have a GPS fix, movement source is set to ignition, ignition source is set to voltage and is off. No open sockets, FOTAweb connections or SMS being processed, sleep timeout is reached.

I’m going to have to start looking at logs….

Cheers,

James