FMC650 TachoSync download issues

Telematics Issue
1

Hi,

I’m having issues doing a download on TachoSync with an FMC650 device. I can see that the device is able to connect to TachoSync, but it’s not able to authenticate during the download process of a vehicle file.

We already tried to update the firmware to the latest version available (03.01.01.Rev.15) but the error is still the same: Failed to receive VUReady packet from device, timeout exceeded.

We also made sure that the company card was not expired and is connected.

We’ve never been able to do a successful download, which worries me a bit.

At this point we need some technical support to figure out what the cause of the issue is so we can move on.

Could you provide some help please?

650
650677×129 6.65 KB

2

Fixed. The problem was caused by bad configuration. We were trying to read can1 when the tacho data was avaiavble on can2

Thank you

3

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