We are currently testing the capabilities of Teltonika telematics devices in our fleet and are failing to obtain CAN data.
We have installed an FMC650. The device transmits position data very accurately. Better than our previous telematics solution.
Now we have also tried to read CAN data so that it is also transmitted. However, we have failed to do this.
We have tried it with an ECAN02 between the vehicle and FMC650. When that didn’t work, we installed an ALL-CAN300 between the ECAN02 and FMC650. But here too, the FMC650 does not receive any CAN data.
We used program number 11541 for this, as it is a Mercedes Citaro bus from 2008. (The supported vehicle list does not start until 2009, but as far as we know there were no major changes to the vehicle electrics between 2008 and 2009).
For Allcan, if the vehicle is not on the supported list, we can only test it using the autoscan option, scan, and try with multiple program numbers. If no data is received, the next step is to get the logs,
For FMC650, check with manufacturer if J1939/J1708 protocol is available. If yes, try using FMC650 directly to retrieve data. If data is received, the next step is to use ECAN
I would suggest creating helpdesk ticket to explore further possibilities via https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it. This way we will provide a download link for the FMA120 device’s configurator.