At the moment, i am having an issue with a Teltonika FMC130.
The issue being that the date being received in the server is incorrect, with the date being 2022-05-06.
The position and other information is correct, however the server does not take the information as valid mainly because of this issue.
The getinfo SMS replies RTC:2022/5/6 20:31 Init:2022/5/6 20:7 UpTime:1442s PWR:Abnormal RST:193 GPS:3 SAT:17 TTFF:22 TTLF:22 NOGPS:0:0 SR:23 FG:0 FL:0 SMS:0 REC:2 MD:4 DB:0
And the gestatus
Data Link: 1 GPRS: 1 Phone: 0 SIM: 0 OP: 33403 Signal: 4 NewSMS: 0 Roaming: 1 SMSFull: 0 LAC: 1215 Cell ID: 42757 NetType: 2 FwUpd:-65536
The firmware is Ver:03.27.13_54 GPS:AXN_5.1.9 Hw:FMC130 Mod:4
In this case, i would like to ask if there is something that we can do to solve this as such.
Please kindly follow the troubleshooting steps below:
- From the System select After Time Sync
- Then from the Time Synchronization
- NTP Resych (h) : 1
- NTP server must be whitelisted to your SIM card to synchronize the time.
These settings will allow your device to synch first its time before saving/sending packets to your server.
You can also try to update the firmware of your device to the latest version which is 03.27.13.rev.443
Please click this link: https://wiki.teltonika-gps.com/view/Special:Redirect/file/FMB.03.27.13.Rev.443_and_configurator.zip
Visit our wiki page for the latest firmware and configurator: Firmware versions - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)
If the issue didn’t solve we need to analyze your issue, please contact your sales manager. If you don’t have any contacts with our sales managers, don’t hesitate to get in touch with them on our official website https://teltonika-gps.com/ and click the “Contact Us” button. When you will click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with a description of your situation to email@example.com When contacting Us, please provide:
- Configuration file
- International GSM number
- Firmware version
Please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS
Note: You can also create a ticket through the Helpdesk.