Fmb920 connection to a relay

Teltonika Telematics
1

Good day

I bought a Fmb920 and was advised to buy a 3pin relay to immobilize a vehicle but it has not worked, as this our company selling point l kindly seek an instructive document regarding the installation on a fmb920 to a relay and how connections should be and the kind of relay compatible with a fmb920. We have a fmc130 and would be happy to have the diagram of connecting also.

Regards

Rodney Marime

3

Hello,

Find the wiring diagram for FMC920 ; link ; https://wiki.teltonika-gps.com/images/0/0c/Wiring-scheme-FMC920.jpg

Furthermore check the relay specification from link Automotive Relay - Wiki Knowledge Base | Teltonika GPS

Regards
Maryam

4

Good day Maryam

I have the diagram from the sales guy but l need a more elaborative image with your layouts from the fmb920 to the relay.

We tried following that and it never worked. So l need a diagram of the connection between a fmb920 and a relay.

Regards

Rodney

5

Hello,

If you review the diagram then connection from FMC920 and relay is clear , please see the highlighted part in below image

image
image1047×626 61.2 KB

Please ensure that you are using the relay according to the specifications we provided.

Furthermore you also need to configure the device for immobilizer feature ,
Access the link to check the configuration details FMC920 Features settings - Wiki Knowledge Base | Teltonika GPS

Regards
Maryam

6

Good day Maryam

As l was speaking to your sales colleague here about the problem that needs addressing. Since you guys are knowledgeable about the product and installation. Remember it’s new to us and training is required. sending pdfs and links isn’t going to help. Your products are good and you need to have a strong support to assist us as we challenges that needs to be addressed in person in relation to the problem. What seems easy to you might not be to me so bear with me as a client and walk me through the processes of showing me via teams/zoom.

Because we have done it and it’s failing, which is a huge embarrassment in front of a client in selling something you don’t have knowledge about. If you’re open l can set a teams/zoom with you so we can go through the wiring so we be on the same page.

Your products are very good but needs improvement on customer support.

Regards

Rodney

7

Hello Rodney,

If you’d like to communicate via remote session, please register your request with our Helpdesk.
If you don’t have helpdesk account then Please contact your sales manager.

If you don’t have any contacts with our Sale managers, kindly contact with them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you will click, please fill the form and submit it.

Regards
Maryam

8

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