Good Morning, we have installed a FMB122 tracker on a refrigeration unit (Carrier Vector 1550) with two eye sensors EN12830 and four probes dallas DS18B20 that are about 5 meters long. Every time we start the refrigeration unit after 20-25 seconds ish we lose all 4 dallas probes, the configurator writes 3000.
We’ve registered logs.
WE NEED HELP
I’ll e-mail them if you wanna take a look, thanks
Hi,
Good day, please use the latest firmware for your device: Firmware versions - Teltonika Telematics Wiki
Please check this wiki page to verify if you have configured the eye sensor correctly: EYE SENSOR / BTSMP1 - Teltonika Telematics Wiki
For the 1 wire temperature sensor, the cable length should be up to 8 meters: 1-Wire Temperature Sensors - Teltonika Telematics Wiki
If issue still persist, please contact your sales manager or create an HD ticket.
Best Regards
Maynard C
Hi.
I have no problems with Bluetooth sensors, EYE SENSOR are perfect. I cut the probes 1-WIRE, DALLAS to about 5 meters long. How do you activate a Maynard HD Ticket??
FW 03.29.00 REV: 2.1 Configuration 10.0.0.0
Hi @Davide71
Good day, to have the helpdesk ticket, please directly contact your sales manager.
If you don’t have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you will click, please fill the form and submit it.
Best Regards
Maynard C