So I am a beginner to use this device. I am currently working with the FMB910 device. I read the complete module, installed the necessary drivers and the configurator. Now when i open my configurator, the device I am using is searched, IMEI number is correct, but still in the place of configuration, it is showing as not supported, please help me with this
Hello @Sahil,
I hope you are doing well, it seems that the Firmware version that is currently loaded on the device was not available on Teltonika Wiki Pages. If you are aware of using the Fota Web Platform, you may try to update the device Firmware through that, otherwise, you need to create a Helpdesk Ticket or coordinate with your Sales Manager so we can further assist you.
If you don’t have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it.
Best regards,
Patrick S.
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