Device stop sending data

TELEMATICS
1

Hello,

I am having multiple FMB920 Device. Yesterday, one of the FMB920 stops sending data for couple of hours and then i see it starts to send data again. It is big issue for me that device suddenly (don’t know why) stops sending data. Although other FMB920 device which is very close to that device continuously sends data to server (so the network coverage is not the issue for that tracker). There is something bad happens at the Device level. I am attaching the LOGS of that device.

let me know the issue what happens. This is an Alarming situation for me

352016708195185_logs_44066401.zip (1.6 MB)

3

Hi Usman,

Good day, please try to do the following steps to troubleshoot the issue.

  1. Try to update the firmware of FMB920 to the latest: https://wiki.teltonika-gps.com/view/Special:Redirect/file/FMB.Ver.03.29.00.Rev.14_and_configurator.zip
  2. It can be configuration issue please try to check the configuration file of both the devices.
  3. Check if there is any material or devices that can interrupt the GSM or the GPS signal of the device.

If the issue still happen please create a HD ticket or contact your sales manager. If you don’t have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you will click, please fill the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with description of your situation to us: Teltonika - IoT, Internet of Things When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect , please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS

Best Regards
Maynard C.

4

Right now the same tracker stops sending data from last two hour while the vehicle is moving. I am using Truphone network for France region. And after checking the network shows OFFLINE.

Might be possible the issue happens yesterday was the network goes offline that’s why we are not getting the data.

Could you let me know why the Truphone Network goes offline and online again automatically ?

5

Hi Usman,

It is better to raise a ticket or contact your sales manager for this issue, so that the logs and the proper filter for the dumps will be set.

Regards
Maynard C

6

I can download the LOGS file through FOTA web and no other option because the tracker is at remote location. Is that LOG file enough to analyze