DDualCam Stopped Sending Data After FMC125 Firmware Update

Telematics Other
1

Hi everyone,I recently updated the firmware on my Teltonika DualCam connected to an FMC125 tracker. The firmware version is:

FMB.Ver.04.02.0.03.Rev.92_ID1

I also configured the device using the DualCam Configurator. Since updating the firmware, the camera has stopped sending data. It was working correctly and sending data before the update.

Unfortunately, I cannot remember the previous firmware version that was installed.

Could someone please help me resolve this issue or advise which firmware version I should use?

Thank you.

Sudesh

2

Hi,

Thanks for writing to us, this is the latest firmware version foFMC125 device, can you share are you able to get the rear and front camera status in the configurator and what values coming up there?

just try few sms commands to the device

starting from first check

camgetver

camget_sdformat:

  • 1 – Front camera
  • 2 – Rear camera

camget_restart:

  • 1 – Front camera
  • 2 – Rear camera

Please try these step and check the camgetver in the last and check if the cam is able to detect or not.

3

Hi,

Thank you for your response.

I tried the camgetver SMS command, and the output was:

“Front camera camgetver failed. Rear camera camgetver failed.”

I have not yet tried the camget_sdformat or camget_restart commands.

Could you please advise whether I should try the restart command first? I would also like to confirm whether the SD format command will erase the recordings on the camera’s SD card.

Kind regards,
Sudesh

4

Hi,

If you have already sent the camgetver SMS command and the response is “Failed” , the issue may be related to the camera.

Please perform the following checks:

  • Verify the RX and TX connections between the dual camera and the device.
  • Reboot the camera by disconnecting its power completely, then power it back on and test again.
  • If the issue still persists, try sending the other two SMS commands as well.

Please note that camget_sdformat will erase all data stored on the camera’s SD card. Therefore, send this command only if the recorded data is no longer required or has already been backed up.

If the issue continues after performing the above steps, please contact your seller or your Teltonika Sales Manager and ask them to create a Helpdesk ticket on your behalf. We will then be able to investigate the issue further, as it may be related to the dual camera hardware.

Thanks