Cant connect eye sensor to mobile App

How i can update eye sensor firmware version from Fota web?
Eye sensor dont working anymore

Hi,

Good day, you cannot use the FOTAWEB to update the eye sensor, firmware update can only be done through the mobile application.

Please check if the eye sensor goes into hibernate mode, try to put a magnet near the eye sensor to wake up the sensor.

Please visit this link: EYE SENSOR / BTSMP1 - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)

In case it didn’t work you can return the sensor to us for the RMA process if it is still covered by the warranty, to do this please contact your sales manager or create an HD ticket. If you don’t have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you will click, please fill the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with description of your situation to info@teltonika.lt

Best Regards
Maynard C

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