Hi,
My charger has recently started to have errors locking the charger cable. I suspect it may be due to a software upgrade I did.
I cannot roll back the software to test on older versions.
The errors are:
Thanks!
-----BEGIN EVENT LOG-----
2024-10-22T16:53:36+11:00 EV connected
2024-10-22T16:53:38+11:00 Cable locked
2024-10-22T16:53:41+11:00 Start charging
2024-10-22T16:53:43+11:00 EV disconnected
2024-10-22T16:53:43+11:00 Charging done
2024-10-22T16:53:44+11:00 Proximity pilot fail
2024-10-22T16:53:50+11:00 Cable lock/unlock fail
2024-10-22T16:53:54+11:00 Cable unlocked
2024-10-22T16:54:18+11:00 EVSE ready
-----END EVENT LOG-----
-----BEGIN TS LOG-----
-----END TS LOG-----
-----BEGIN TROUBLESHOOT-----
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-----BEGIN APP INFO-----
{
“serial_number”: “1127156077”,
“product_code”: “EVC1000P4000”,
“model”: “TeltoCharge”,
“fw”: “v1.13.9L”,
“hw_rev”: “000”,
“app_version”: “iOS 18.0.1”,
“mobile_device_model”: “iPhone 14 Pro”
}
-----END APP INFO-----
Hello,
Change the cable lock to AUTO.
Leave the station in this mode for about 20 minutes.
Insert and try to charge the car.
If it throws an error after 15-30 minutes of charging, unfortunately solenoid broken.
Also. Check if the cable is fully inserted and pressed in properly, For example, if the setting was on auto and someone moved or pulled the cable harder, it could have damaged the solenoid, and that’s why we now have the error/broken solenoid.
Thanks for your reply.
I’m also now getting ‘Proximity Pilot Fail’ error.
What could be causing this?
Thanks!
Hi,
Please reach the person from who you bought the device, we will issue the RMA for that unit