Bricked FMC003 under firmware upgrade?

[x648833]

Hi,

I just uploaded the newest firmware to my FMC003.

Now it seems to just be stuck in a boot-loop.

The serial port on my pc shows up, and after 3 seconds it disappears again.

Is there any way i can force it into a bootloader and upload firmware again?

Best regards,

Alex

[Ashutosh.Singh]

Hi,

Did you experience any power or USB interruption during the firmware update? If yes, the device may have entered boot mode.

To resolve this, please try the following:

• Power off the device completely by disconnecting the external voltage supply
• Remove the internal battery
• Wait for a few minutes, then reconnect and power it on again

If the issue still persists after this, the device will need to be sent for RMA. In such cases, we will need to fully reflash the device and install the required firmware, which cannot be done remotely or via the FOTA web.

Thanks

Ashutosh S.

[x648833]

Hi Ashutosh,

There was no power interruptions when upgrading.

I tried disconnecting the battery and wait… The device still is in a boot loop.

I know a lot of electronics. Are there some pads i can short circuit to force it into the bootloader and the flash it?

I think the cost of sending it to you for reflashing will be quite high.

Where do i have to send it to? And what do you charge for that operation?

Best regards,

Alex

[Ashutosh.Singh]

Hi,

Good Day,

As per my understanding, the device needs to be connected via USB and flashed using a specialized tool to install the required firmware. Unfortunately, this process cannot be performed remotely.

For your information, if the device is under warranty, there will be no charges for this service. However, I recommend checking with your Sales Manager or the point of contact/vendor from whom the device was purchased. They will assist you with details regarding any applicable charges, issuing the RMA form, and providing the shipping address and further instructions.

Thanks

Ashutosh S.