All-Can 300 not sending data to FMC125

TELEMATICS
1

Hi @Maynard

We have installed a FMC125 with an All-Can 300 into a Renault K480 truck year 2024.

Looking at supported vehicle list for ALL-CAN300, we have configured the LVCAN ProgNum: 12672.

FMC125 firmware is 03.29.00.Rev.14 and data is configured to be sent to the Cloud with AWS IoT Core.

We are receiving data from the FMC but not from the CAN. We reached the FMC by MQTT and had the following message:

863719065104128/data
June 07, 2025, 13:45:06 (UTC-0400)
{
“RSP”: "DI1:1 DI2:0 AIN1:87 DO1:0 "
}

getio

863719065104128/data
June 07, 2025, 13:45:23 (UTC-0400)
{
“RSP”: “Ver:03.29.00_14 GPS:AXN_5.1.9 Hw:FMC125 Mod:3 IMEI:863719065104128 Init:2025-6-6 11:32 Uptime:108579 MAC:388A21B264F1 SPC:1(0) AXL:2 OBD:0 BL:1.10 BT:4”
}

get ver

We also had the following message:

and

June 07, 2025, 14:06:14 (UTC-0400)
{
“RSP”: “LVCAN ProgNum: 12672”

Any thought and what could be wrong and why we are not receiving data from the AllCan?

Many thanks in advance

Best

Geff

2

Update to firmware 3.29 rev 18 and had this message back:

getio
{
“RSP”: "DI1:1 DI2:0 AIN1:87 DO1:0 "
}

getinfo
{
“RSP”: “RTC:2025/6/8 16:7 Init:2025/6/8 14:42 UpTime:5051s PWR:SoftReset RST:0 GPS:3 SAT:9 TTFF:6 TTLF:6 NOGPS:0:0 SR:1019 FG:0 FL:0 SMS:0 REC:0 MD:1 DB:0”
}
lvcangetinfo
{
“RSP”: “Prog:12672 SWDate:250605 BootVev:25 HWVer:249 SWVer:6A Opt:3F ST:1 Protocol:4 ID:0x004A0061122034362D37374859424E”
}
lvcancheck
{
“RSP”: “CAN1:0x02,CAN2:0x02,CAN3:0x03”
}
getparam
863719065104128/data
June 08, 2025, 12:09:24 (UTC-0400)
{
“RSP”: “Param ID:1135 doesn’t exist”
}

3

Hello @geff.lang,

I hope you are doing well. Have you received other parameters from the device?

Can you confirm if the ALLCAN300 parameters were enabled? Based on the logs, these are related to the SMS commands sent to the device.

image
image1496×969 90.7 KB

Kind regards,
Patrick S.

5

image
image830×628 30.6 KB

image1
image11920×1048 233 KB

{
“state”: {
“reported”: {
“12”: 57975,
“13”: 209,
“16”: 25332,
“21”: 5,
“24”: 35,
“69”: 1,
“78”: “0x0000000000000000”,
“80”: 1,
“90”: 0,
“100”: 12672,
“123”: 0,
“124”: “0x0000000000000000”,
“132”: “0x000000000010000A”,
“181”: 14,
“182”: 7,
“199”: 3332,
“200”: 0,
“232”: 0,
“239”: 1,
“240”: 1,
“517”: “0x000000000000803A”,
“518”: “0x0000000000000000”,
“ts”: 1749478554000,
“pr”: 0,
“latlng”: “-23.495655,-68.347835”,
“alt”: 2313,
“ang”: 70,
“sat”: 11,
“sp”: 35,
“evt”: 0
}
}
}

6

Hi @Patrick_Sangalang, thanks for your reply and your support. We have replicated your configuration with all the parameters. Two new appeared: 90 door status and 100 program number. Nothing else.
We are looking to get all the possible parameters from these devices.
Is there any issue with the AllCan-300? Compatibility with Renault K480 truck year 2024?
Many thanks for your help.
Best
Geff

7

Hello @geff.lang,

Thank you for your feedback. Do you have a schematic diagram shared by our team to follow on the connection? Were you able to connect the ALLCAN300 to the vehicle, or did you just connect it to the device in the Office?

I suspect your platform, if the values were 0, it would be neglected.

Kind regards,
Patrick S.

8

Hello @Patrick_Sangalang ,

Thanks for your reply. We did work with the diagram provided by your staff in Chile.

All the hardware has been installed in the Renault K480 truck year 2024 fleet.

We are working remotely.

What do you mean by “I suspect your platform”. Something regarding with AWS IoT Core or MQTT?

Best regards

Geff

9

Hello @Patrick_Sangalang,
We tried using different program numbers and finally got it working with the FMC125.

However, we’re still blocked with the FMC650. We installed the devices without the ALL-CAN, but we’re not receiving any data from the CAN at all.

Do you have any suggestions on what we could try?

Thanks in advance.

Best regards,

Geff