In 2019 our company purchased a few FMM3001 devices, from a company that due to pandemic no longer exist. The devices are presenting several issues now, and we want to update the firmware of the devices. In this case we would like to do this via fotaweb, since the devices are not available, however since the company does not exist anymore, we cant request for the devices to be transfered.
I would like to ask if there is another way to request for the device to be transfered to us, or if it would be necessary as such to update the firmware by cable.
Good day, for this situation, kindly contact your sales manager so that he can coordinate with our local support team to transfer the devices to your new company. Please provide the receipt and all proof that you have purchased the device from us. If you don’t have any contact with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with a description of your situation to us: https://teltonika-iot-group.com/about-us/contacts