Hello.
I work for a company that has been implementing Teltonika devices since late 2018, in the beginning they were purchase through different resellers that are out of bussines.
Since most of those devices have old firmware, and are in other regions, the most easy option to update them is through fota, however we are not able to add them to our account since the companies are not available.
Since we don’t have a sales manager assigned, i have tried to use the contact form in the teltonika website multiple times, however no feedback has been received, for this i would like to ask if there is another way to request the devices to be added to our fota account.
Thank you.
Regards.
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Hello @Soporte_TesatelGPS,
I hope you are doing well. Unfortunately, we could not transfer IMEIs here on Crowd Support or add IMEIs to FOTA accounts.
A possible option to transfer/add IMEIs to your account is to coordinate with one of our Sales Managers from your region to assist you further with it. If you don’t have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it.
Kindly try to fill out the form again, and one of our agents will contact you.
Best regards,
Patrick
Hi Patrick.
Thank you.
I will try once more to use the contact form, hopefully this time i will get an answer from the sales manager.
Regards.
Dear @Soporte_TesatelGPS,
Thank you for your feedback. Sure, we are looking forward to hearing from you.
Kind regards,
Patrick