We cannot access the WEB or CLI UI

[Hana]

Hi Team,

We are not able to see the web UI or the CLI from the remote management site, we are missing the symbols

[amadgwick]

Have you tried to remove and add the device back to RMS?

[Hana]

it happens with all the devices, we have over 100 devices

[amadgwick]

IS your account Admin?

[Hana]

Yes, we were able to access routers remotely, last time on November 19, could you please advise what changed? We need an urgent solution here, we cannot access any router or attached device in case needed

[Marija]

Hello @Hana,

Please let me know if you still need any assistance.

Best regards,

[Hana]

Hi Marija,

Not sure what was the issue, but it was resolved during the weekend.

Thank you