Hello Teltonika Support Team,
I am requesting assistance with my FMB920 device, which is currently locked and showing “Unlock required” in the configurator after an incorrect password was entered.
I previously contacted the seller regarding the master unlock key. I was advised to contact their head office/team, but despite multiple calls and messages, I have not received a response. In some cases, my calls/messages are being ignored or the number has been blocked.
I do not have access to a FOTA WEB account that can generate the unlock key myself.
Device Model: FMB920
IMEI: I can provide this privately to Teltonika Support if required.
Unlock Request Code: I can provide this privately as well.
Could you please advise me on the official procedure for obtaining the unlock key or tell me which Teltonika department/authorized representative I should contact?
I am the owner/user of this device and can provide proof of purchase or any other information required for verification.
Thank you for your assistance