I am having the exact same issue as the user in this thread:
A user I had invited before did not have access to their account, so I deleted it and tried to re-add them. Unfortunately I am now getting the error “Cannot create user invitation.”
Based on the linked thread, I believe some data needs to be deleted on the back end.
Hi there,
I have sent you a form for private communication, please fill in the form, and in ticket ID provide this query ID which is 14054.
Regards,
Arturas
Hello,
It has been more than a week and I have filled out the form twice and have not gotten a reply. This is still an issue and a significant hinderance to our operations. Please advise what I should do to add this user.
Hi there,
We have sent a response to you a while ago. Please check your email inbox, and the spam folder, to allow us to assist further.
Please note, the communication needs to continue privately, due to the nature of the problem, and us requiring you to provide sensitive information.
Regards,
Arturas
I understand that this needs to be continued in a private channel, which is why I said I had seen the form you sent for private communication twice. I have not seen any emails from teltonika, aside from updates to this forum post. There are no emails in my spam folder, and I can’t manually initiate a private communication since I don’t have your email (which you obviously can’t share on this platform). I have filled out the form once more, please resend whatever form of communication you had sent previously and I shall keep an eye out for it over the next couple days.
Hi there,
We have sent you a private request via our community forum, to which it seems you have responded.
We have sent you another private email to continue the communication. Can you advise you have received it?
Regards,
Arturas
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