Unable to connect FMC003 to Teltonika Configurator

Hi,

My Computer detects the device and shows IMEI and Version of Firmware of my new FMC003: 03.28.00 Rev.107 in newest Configurator for this device: 1.7.53.E.FMX00X-R.6

But Configurator prompts that this device is not supported. Please advise where I can download supported version of the configurator or how I can connect my FMC003 to computer for configuration.

Thanks

Hello @teluser ,

Thank you for your question.

We would like to inform you that we do not share firmware files / updater configuration tools and other files in community forum. To receive configuration tool, updater and documentation on devices, please contact your sales manager.

If you don’t have any contacts with our Sale managers, please contact with them on our official website https://teltonika-iot-group.com/

and click on “Contact Us” button. When you will click, please fill form and submit it.

Note: as topic, please choose “Vehicle telematics”.

Best regards,

Hello teluser, sorry to bother you. I am writing to you because I have a problem similar to yours with my device and I would like to know if you were able to resolve your problem.
THANK YOU

Hi,

Yes, I performed actions described in the previous comment. I created a request on https://teltonika-iot-group.com/ via “Contact us” button. A company representative came back to me and provided proper version of Teltonika Configurator. With this version I was able to update firmware.

GREAT i’m happy for you, I hope I have a solution with my case
THANK YOU FOR YOUR REPLY!!!

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