TRM240 - Only part two of concatenated SMS is received

Hi,

We are having issue with receiving concatenated SMS, after receiving about 250 SMS without issues.

We only receive the second part, but never the first part of the concatenated SMS.

Rebooting the modem fixes the issue.

The TRM uses firmware EC21ECGAR06A10M1G. Maybe this has been fixed in a never firmware?

Regards Jesper

Hello,

I would like to review the troubleshoot file. I have sent you a form to fill out, and once it’s completed, I will contact you privately. Please use the ticket ID “9556”.

Best regards,

Hello,

The firmware on your device is the latest available.
Could you clarify if the messages are being read in PDU mode?
And what about single part SMS - is it received properly?
Have you tried using a SIM from a different carrier? While this is unlikely to be carrier-related, if you have the option to test a different operator it would be useful.

Best regards,

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