Good Morning,
With the latest device firmware installed i observe that the modem firmware is never updated.
Im currently have the follow: RG501QEUAAR12A08M4G_04.200.04.200.
Any chance to update it in order to have last security patch and performance optimization?
TBR500? You mean TRB500? In any case don’t have one but on my other devices, device firmware and modem firmware are separate updates. Does your device have the option on the Update Firmware page to select Firmware Type? Device or Modem?
Typically there is also an Update from [Server] or [File] radio buttons. Also on my devices there is a “Firmware available on Server” section above the Flash new firmware image selection.
If there is a new Device firmware the new version will be displayed, if there is a new Internal modem version the new version will also be shown otherwise if there is no update then display will say “Newest version installed on the device” or modem.
I have sent you a form to fill out. Once completed, I will contact you privately to share the modem firmware file. Please use ticket ID “12814” when filling out the form.