TRB500 modem firmware update from RG501QEUAAR12A05M4G

Networking Solutions
1

My TRB500 is on modem firmware RG501QEUAAR12A05M4G, which seems old.

The device does not seem to be capable of doing an update of the modem firmware by downloading it from your services.

How do I obtain a updated modem firmware?
How do I then install it?

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2

Hello,

I’ve sent you a form to complete. Once it’s submitted, I’ll reach out to you privately regarding this matter. For the ticket ID, please use “14929”.

Best regards,

4

I had similar problems when I wanted to deploy devices with newest software available.

I had to do a research on community.teltonika.lt and have found that there is a tool called modem_updater with which you can flash the modem firmware.

Just do:

  1. opkg update

  2. opkg install modem_updater

  3. opkg install sshfs

  4. modem_updater -g

  5. Select version which you want to install modem_updater -v MODEM_VERSION_FROM_LIST

Looks like they pulling firmware from the server and mounting firmware folder with SSHFS. I was able to pull server address from modem_updater script - modemfota.teltonika-networks.com

Also followed the script logic and found exact location where firmware are stored for TRB5. You can download newest module firmware for the RG501QEU from there: https://modemfota.teltonika-networks.com/TRB1/EC25EUGAR06A09M4G_01.200.01.200

It should allow to upload it using webUI.

5

Hello. I would also like to receive the latest modem firmware file for TRB500. Thank you.

6

Hello @jh8001,

Could you please let me know which modem firmware version is currently installed on your device?

Best regards,

7

Thanks but it seems really awkward that you use a third party solution forcing me to

  • give away personal information (e.g. email address) to them

  • state a ticket description again when you have the information stated here

In which way is that building trust and making it easy for customers?

8

My current FW is

RG501QEUAAR12A08M4G

Thank you

9

@jh8001, I’ve sent you a form to fill out. Once it’s submitted, I’ll reach out to you privately. For the ticket ID, please use “14929-2”.

Best regards,

10

Thank you so much for the information. I have solved my rut955 mdem firmware update failed issue by following your instructions. All the best wishes …