TRB245 default password lost / label not accessable

[nfr]

Hello

We have a TRB245 device in our company that we recently had to factory reset. Unfortunately, we can no longer log in, as the default admin password was a unique password, and we cannot locate the label with the credentials.

Is there any way to retrieve the default password? I can provide the Serial Number if necessary.

Thanks in advance.

[akwe-xavante]

How long ago did you purchase the router? If it was fairly recently, contact Teltonika directly for the password. If you’ve had it awhile, then the label adhered to the underside of the router is your only chance.

[Marija]

Hello,

For assistance with a lost password, please contact us by filling out the “Contact us” form on our official website here Teltonika - IoT, Internet of Things. Thank you!

Best Regards,

[Marija]

Hello @nfr,

We’d like to inform you about updates related to the issue where the label gets damaged, resulting in the device being locked and the password not being saved anywhere.

We have new products coming soon that will feature improved mounting options to avoid using velcro or similar stickers, which often lead to these situations. Until devices with anodized aluminum cases are available—allowing us to engrave key information—we plan to use higher-quality stickers to reduce the chances of this happening.

We understand that these situations can be frustrating and cause inconvenience. It’s important to highlight that we don’t retain credentials for extended periods due to the strict security standards we follow. While this may be inconvenient when the label is damaged, maintaining security is a top priority. Unfortunately, “safe” and “convenient” don’t always align, but we’re working to find the right balance and improve where possible.

As per standard procedure, if the default password is lost and access to the device is no longer possible, the correct step is to initiate an RMA process through the distributor. This ensures the issue is resolved securely and in line with our internal policies.

Additionally, when purchasing devices directly from us, there’s an option to receive a file containing device details, including passwords, at the time of purchase.

Best regards,