Hello!
I have many TRB140 installed and all of them run the latest firmware TRB1_R_00.07.10.2.
All devices have modem firmware EC25EUGAR06A08M4G_01.200.00.000 but one of them seems to be stuck with a BETA firmware EC25EUGAR06A05M4G_BETA1108_01.005.00.000.
Please advise.
Hello,
Thank you for your message.
There’s no issue with the modem BETA version on your device. The firmware EC25EUGAR06A05M4G_BETA1108_01.005.00.000 is equivalent to Quectel’s official version EC25EUGAR06A05M4G_01.005.00.000 and functions as expected.
However, if you’d like to update your modem to the newer version EC25EUGAR06A08M4G_01.200.00.000, additional steps will be required, which would be provided privately. If you’d like to proceed, please reply here, and I’ll assist you further.
Best regards,
Let’s proceed with the additional steps required so all my gateways have the same system-modem firmware. Thanks.
I’ve sent you a form to fill out – please use Ticket ID: 10566 when completing it. Once submitted, we’ll contact you privately with the necessary information to upgrade your TRB140 modem firmware.
I also have an old beta version (EC25EUGAR06A05M4G_BETA1108_01.005.00.000) on a TRB140 (TRB14000XXXX, SN:1113880601). I need a modem firmware that matches the newer TRB140s that we configure. How to do I request the modem firmware please?
Hello,
If you’d like to upgrade your TRB140 modem’s firmware, I’ve sent you a form to fill out. Please use 10556-1 as the ticket ID when completing it. Once submitted, we will contact you privately with detailed instructions on how to proceed with the upgrade.
Kind regards,
@Martynas , is there a particular reason this process cannot be made public?
Not that I have a TRB140 in that state (we run a couple of them, though), but as you have a pretty open platform, why the hassle with filling out forms and so on?
Best, DK