Hello,
I own a TRB140 running firmware 7.12.3 and modem firmware EC25EUGAR06A05M4G_BETA1108_01.005.00.000.
I would like to update the modem to the latest firmware version.
Regards,
Vincent Monnat
Hello Vincent,
Thank you for reaching out.
Could you answer the following questions (to gather some additional details) before proceeding with modem upgrade instructions?
- Are you experiencing any mobile connection issues with your current modem firmware, or do you just want to upgrade it to the latest version?
- Also, could you check if an update for the internal modem is available in the System → Firmware page?
Looking forward to hearing from you.
Best regards,
Hello @kjasliu72lswodi,
For this modem update matter, we’ll need to contact you privately. Please fill out the form sent to your email inbox (the one used for registering on the forum). When completing it, use 12522 as the ticket ID. Once submitted, we will reach out to you with further instructions.
Kind regards,
Hi there,
I am also using the same device. TRB140.
May I also request the firmware update for the modem please ?
Thank you very much for your support,
Kind regards,
Hello @ALT,
The form to submit was sent to your email (used for registering on the forum) inbox. When completing it use 12522-2 as ticket ID. Once submitted, we will reach out to you with further instructions.
Kind regards,
Hi,
Thank you for your answer.
I got an e-mail with a link towards “xxxxx.hsforms.com/xxxxx”
But when I open it, I reach a blank page. I cannot do anything.
Moreover, I send you extra information about my device:
Firmware version
TRB1_R_00.07.13.3
Firmware build date
2025-03-20 16:02:37
Internal modem firmware version
EC25EUGAR06A05M4G_BETA1108_01.005.00.000
Kernel version
5.4.289
I hope you find what you are looking for, and we can proceed further.
Thank you for your assistance,
Kind regards,
Hello,
Thank you for your feedback.
Could you check whether the form sent to your email today also redirects to a blank page? If the issue persists, please let us know, and we will provide an alternative way to proceed.
Looking forward to hearing back from you.
Kind regards,
Hi,
Thank you for your message.
I tried the last link that you sent, but it does not work.
The page is blank.
I checked the source code of that page.
There are some content present in the source code but it does not work.
I do not have JavaScript blocker.
It would be great if you had an alternative method.
Thank you in advance for your help,
Kind regards,
Hi there,
Could you try accessing and submitting the form through this link: https://shorturl.at/bQItc?
Let me know the outcome once you’ve tried it.
Kind regards,
Hi there,
Thank you for that try too 
But it doesn’t work.
The displayed page is blank.
But I saved the source code of that page here :
Any other options ?
I can answer your questions directly here if you want.
Kind regards,
Any news ?
Hello,
Apologies for a delay. Which browser are you using to open the form? Additionally, could you try opening it in an incognito window or on a mobile phone? Does it still display a blank page? Could you provide a screenshot of the shown blank page? Also, it doesn’t show any code or content in your given link.
Unfortunately, modem upgrade instructions can only be provided privately via email after completing a form. However, if the form still cannot be filled, I’ll check whether the exception could be made in this case.
Best regards,
Hi again 
No problem,
Thank you for your answer.
Well I tried on my computer and on my phone.
I tried with VPN and without VPN
I tried normal mode and private mode in the browser.
Its always the same thing.
Blank page.
Browser is Firefox.
-/-/-/-/-/-/-/-/-/-/-/-/-
-/-/-/-/-/-/-/-/-/-/-/-/-
Please help me with an alternate solution.
Kind regards,
Continued…
I installed another browser. “Brave”
This time the form has displayed.
I filled the form with the 12522-2 ticket number.
I hope it works like this,
Kind regards,
It’s a bit unexpected that Firefox might seem to have been the culprit with the form page. Thank you for trying with another browser, you should have received an email from us now.
Best regards,
Hi,
It worked !
I modified the stuff a little bit.
I installed SSHFS.
I skipped the LAN to WAN modification… Mobile is OK.
CLI didn’t work in my case… I used SSH.
Thank you for your help 
Kind regards,
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