I have a TRB140 device.
Problem: it doesn’t start. The GSM signal LEDs flash 1/0.
I can’t connect to it via Ethernet (it doesn’t detect the cable), USB doesn’t establish a connection.
It’s visible in the system.
I managed to connect to it via adb (I logged in as root).
‘mnf_info -n’ returns ‘UNKNOWNXXXXX’
fastboot doesn’t detect the device
Any ideas?
Hello,
Apologies for the late response.
It looks like your device has lost its manufacturing parameters. Could you confirm if you can access SSH/CLI? If not, please try performing a factory reset using these steps: Factory Reset Guide. Let me know if this helps restore SSH access, as it is needed to restore the device parameters.
Best regards,
Hello.
Yes I have access to device via adb. I can type commands, that’s why I read info from
‘mnf_info
We will need to arrange a remote session to assist you in restoring the device parameters. I have sent you a form to fill out. Once completed, I will contact you privately with further details. Please use the ticket ID “12164”.
Best regards,