Transferring an RMS package to a replacement device

NETWORKING SOLUTIONS
1

I installed a new device and wanted to transfer the existing RMS Management Pack, one device, to this device for 5 years. The previous device is no longer used and has been removed from the RMS overview.

However, I can’t enter the original license code, nor does the previous code appear in the system.
What am I doing wrong or not understanding?
Thanks.

2

I believe the policy is that if the previous device is still “operative” then RMS Management Pack can not be transferred between working devices.

Now if the previous device was faulty and was sent in for RMA then transfer I believe is possible?

4

Hello @bayernschorsch,

Could you please specify why you are no longer using the previous device? Are you experiencing any issues with it, such as being unable to connect, or have you simply replaced it while it is still operational?

Best regards,

5

Hello Marijia, I replaced the device while it was still in use because I wanted a second SIM card and 5G network. However, I’ve since learned from my dealer that a device change isn’t possible, so I’ve just ordered a new 5-year package. I have the old rut360, so I can sell it with the remaining 3 years and transfer the license, right?

Thanks and regards.
Schorsch

6

Hello,

Thank you for clarifying.

Unfortunately, if the device is still functioning, we are unable to transfer the license.

We appreciate your understanding.

Best regards,