The TFT 100 CAN I/O is not receiving all responses, and some are showing a HEX code of 0000000000000000

The TFT 100 CAN I/O is not receiving all responses, and some are showing a HEX code of 0000000000000000. I tried using another CAN to connect with the battery, and the response was correct. I have attached the manual for CAN, the CAN I/O responses, and the third-party tool response below.



Hello Devendra
Good day!

this means that the device does not detect the message with the specific ID that you configure,
try to generate some events, and wait for longer period,

If you have a protocol documentation, please provide it to me,

BR
laith

Please find the CAN protocol file attached. We are using the same protocol with another Teltonika device, with the same ID for configuration, and it is working fine.

Hello Devendra
Good day!

The configuration is correct, Please make sure that the device FW is the latest: TFT100 Stable firmware - Wiki Knowledge Base | Teltonika GPS

When i received the device, there was a firmware update, which could possibly be causing the issue. I will attach the current firmware as well. If I want to revert to the old firmware, how can I do that?
image

Hello

It could be possible, I need to check on the high-level,
Here I can’t help you, please create a help desk ticket for all cases,

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