Dear Support Team,
We are currently using a Teltonika RUTX50 router. Unfortunately, the default password on the back of the device is no longer legible, and we are unable to log in to the router.
Could you please provide us with the default password? Alternatively, if there is a way to reset the password or create a new one, we would appreciate your guidance on that process.
Thank you for your assistance!
Hello,
Thank you for reaching out.
The easiest way to reset your router’s admin password is by performing a factory reset. After the reset, when you first log in to the router’s WebUI, you will be prompted to set a new password.
For more detailed instructions and other device recovery options, please refer to the following guide: RUTX50 Device Recovery Options.
Let me know if you need further assistance or have additional questions.
Best regards,
Thank you for your quick response! I have performed the factory reset, but I need the password printed on the back for the first login, and unfortunately, it is not readable. What should I do in this situation?
The serial number of the device is known.
In this case, you’ll need to retrieve the device’s serial number and share it with your designated sales manager or the reseller from whom you purchased the device for further assistance. Please note that, due to the sensitive nature of this information, you cannot share the serial number here. Alternatively, you can also reach out through the ‘Contact Us’ form available here.
Best regards,
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