Teltonika RUT95X not able to connect to RMS

NETWORKING SOLUTIONS
1

My teltonika device is not able to connect to RMS. Any steps that can help me out in this issue?

I want to de-register the device from the RMS portal and then re-register it as a part of the troubleshooting step, want to confirm if I perform this step my management pack assigned to the device will remain their or it will be deleted, and I have to reassign it?. can anyone confirm.

Regards,
mash K

3

Hello,

Could you please provide more details about the issue?

  1. Does your router have an active WAN connection?
  2. Do you see any errors or messages when registering the device to RMS? If so, could you provide a screenshot? (Please ensure sensitive information like the serial number or MAC address is hidden)
  3. What is displayed next to Connection State in System → Cloud Solutions → RMS in the WebUI?

Best regards,

4

Hi Marija,

Device is already registered in teltonika RMS and also have active internet connection, but when i go through the logs in RMS portal I found below error.

ON RMS PORTAL

Device is temporarily blocked.

ON CLOUD SOLUTION RMS

Down (Server refused connection. The device may be blocked or unidentified)

Can u provide me solution for this issue.

Regards,
Mash K

5

Hello,

Could you please try pressing the Connect button in the WebUI? Alternatively, you can send an SMS command [device password] rms_connect to the router to force RMS connectivity.

Also, please ensure that the router has an active internet connection.

If the issue persists, try unregistering and re-registering the device in RMS.
Additionally, make sure you have entered the device password, serial number, and LAN MAC address correctly.

Let me know how it goes!

Best regards,

6

Hi Marija,

The above errors says that the device is temporary blocked. These steps will help out or teltonika support will release the device from block stage.

Regards,
Mash K

7

Hello,

Kindly try the steps provided above. If they do not help, I will contact you privately.
Thank you.

Best regards,