Teltonika RUT596 no able to verify on RMS

[simoneboni]

Teltonika Router not been able to connect to RMS Says down and down (Other error)

[Vilius]

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16939.

Thank you,

V.

[Vilius]

Greetings,

Here is a short summary of our remote session,

The initial issue was that the device was not authenticated by the RMS system and it wouldn’t come online. During remote session I checked the available resources, managed to remove the device from the RMS and add it again, after that the device was recognised and went online. For now the issue seems to be resolved.

Warm regards,

V.