Swapping a paid management pack to a different device

Networking Solutions
1

Good afternoon,

I have a TRB246 with a paid management pack of 10 years. Unfortunately after setting up this device it now does not power on.

Am I able to unregister this device and put this same management pack on a new TRB246.

Kind Regards,

Callum

5

Hello there,

I can try contacting the RMS team to see if they would be able to swap the pack from one device onto another, but I’ll need more details from you.

As said details are sensitive, I’ve sent you a form to fill out, which you’ll receive into your email inbox of your forum account. Simply fill out your contact details, and in the ticket id field, enter the ID 17469 and I’ll get in touch with you shortly after.

Regards,
M.

6

Thanks Matas,

I filled out the the form, looking forward talking it through

7

Hello,

Issue has been resolved by moving the pack from the old device, to the new one.

Regards,
M.

8

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