Thank you for reaching out and bringing this issue to our attention. In this case, to investigate it effectively, we’ll need to continue this process privately, because sensitive/publicly unshareable information, such as the troubleshoot file, configurations, logs, etc., needs to be collected.
You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 15860 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.
Regarding your reported IPv6 multicast issue, this was already a known issue that our R&D was aware of, and a fix is expected to be released with the upcoming TSWOS 1.8 firmware.
Thank you for your patience in the meantime. If you have any additional findings or questions, feel free to reach out.