Good Afternoon,
I spoke with support this morning regarding some issues with stability on RUT200 and RUT901 units when being used in conjunction with POS and Card systems. They advised posting here to get steps to send over event logs for further analysis.
Many Thanks
Gareth
DuoCall
Yeah, I agree we face the same issues with RUTX50
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18115.
Thank you,
V.
Good Afternoon,
I followed the link and filled in the form using the ticket ID supplied but am still awiaitng a response.
Issue is still persisting, so please can this been looked into and a response made?
Thank you
Greetings, @DuoCall-MySupport ,
I hope this message finds you well,
I have provided with further instructions via email, please check your inbox and let me know if you received an email.
Best regards,
V.
Hi Vilius,
Can you re-send your email to mysupport@duocall.co.uk and sam.brooker@duocall.co.uk
I can’t see your email that has the instruction’s.
Thanks,
Sam.
Greetings,
I have sent an additional email, please check your inbox and confirm if you received it.
I look forward to your reply,
Kind regards,
V.
Hi Vilius,
We are not seeing these email you are sending, can you send the information here?
Greetings,
I hope this message finds you well,
I have sent additional emails to your provided inboxes: mysupport@duocall.co.uk and mailto:sam.brooker@duocall.co.uk
Please check the inbox and let me know if you received it.
Kind regards,
V.
Hi Vilius,
Could we please receive an update on this please, either via here or via an email.
The customer is chasing us.
Thanks,
Sam.