Stability issue with POS Systems

Networking Solutions Issue
1

Good Afternoon,

I spoke with support this morning regarding some issues with stability on RUT200 and RUT901 units when being used in conjunction with POS and Card systems. They advised posting here to get steps to send over event logs for further analysis.

Many Thanks

Gareth
DuoCall

2

Yeah, I agree we face the same issues with RUTX50

4

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18115.

Thank you,
V.

5

Good Afternoon,

I followed the link and filled in the form using the ticket ID supplied but am still awiaitng a response.

Issue is still persisting, so please can this been looked into and a response made?

Thank you