SSH - Error: Authentication failed

Teltonika Networks
1

Device: RUT360

I cannot connect to SSH via the RMS interface.

I get the login prompt, but when entering credentials the prompt returns

Error: Authentication failed.
Connection is not active anymore.Connection Reset By Peer

Every time I try to login, the device registeres it as a faild attempt within
System\Administration\Access Control TAB Security

The device is fully firmware updated, just been RESET, but the error keeps occuring.

any advise on this?

3

Hello,

In case if the device registers an attempt in the security tab, it is likely that the issue is with incorrect credentials. Please, make sure that:

  • You remove the IP block in Access Control
  • You generate a new CLI link in RMS
  • You are entering ‘root’ as the username and not ‘admin’. Username ‘admin’ is used for the WebUI, while the username for CLI/SSH should be ‘root’.

Kind Regards,

4

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