Some of our RUT240 are shown as offline in RMS

Hi there,

we currently have 13 RUT240 devices in operation, all at different locations in Germany and Switzerland. 4 devices have been shown as offline on the RMS for quite some time now, although they have the same settings as the others and although we have an active/paid RMS licence on all devices. The clients which are connected to the “offline” devices have internet, so it isn’t a connection issue. What could be the issue?

The FW version is RUT2_R_00.07.03.2

Thanks in advance for your support.

Best regards,


There have been known issues in the firmware in regards to connection to RMS.

They were solved with 7.4.5 FW release, could you check out if that solves your issue

Dear Paulius,

many thanks for your reply. We will test the new version and see if it solves the issue.
It will take some time, as they are distributed in many locations, but if we update and it does not solve the issue, then I will let you know again.

Best regards,

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