SIM card inserted from Verizon into rutx50 and refuses to connect to network with notification mobile Mobile 5GMM reject cause: N1 mode not allowed
works perfectly in RUTX11
Tried another Verizon SIM card and same happens
Also tried 4G only, the issue remains the same
Greetings,
Welcome to Teltonika Community!
Could you please share the product code of the device? You can find it by navigating to Status → System , where it will be displayed under the Device section, as shown in the screenshot below.
This information will help me investigate the matter further.
Best regards,
V.
Greetings, @usit2,
Thank you for your message.
According to the screenshot you provided, it appears that the device is not intended for use in the United States region. As a result, the mobile module is unable to connect to the Verizon network.
For future deployments, please make sure to verify the available product codes on our website (in the ordering section) to ensure regional compatibility.
I hope this clarifies the situation.
Best regards,
V.
It looks like we purchased the wrong model. Could you please share an Amazon link for a 5G router that works in the United States? Amazon is our contracted supplier. Thank you!
Can you provide a wireless router that supports 5G SIM cards and is usable in the United States? Similar to the RUTX50 in functionality, it must support IPsec VPN.
Just get another RUTX50 with correct region.
