Hello,
I have a brand new RUTX50. I have upgraded firmware to latest production version RUTX_R_00.07.14. Mobile connection is OK.
I have added the device in RMS.
On the router WebUI (Services, Cloud solutions, RMS), Connection type is Enabled and Connection state is Connected.
In RMS console, I can see the device but it shows Not activated and Management service is Not active. Connection card show that authentication was success.
There is no Authentication code information in RMS, so I did not enter it in device web UI.
I had already successfully added 6 routers in RMS and managed VPN connections, but I have problems to activate new devices in RMS since RMS new UI. Not sure this is related with the new UI.
Hello,
Serial number and MAC address are entered correctly, using copy-paste from UI, and checked.
I shall try unregister the device from RMS. Is there a problem with registration ?
If you choose to update using the “Keep settings” option, the following command must be executed via CLI before the upgrade to avoid issues with Data Limit and Traffic Monitoring: mkdir -p /usr/local/lib/upgrade/keep.d && echo /usr/local/usr/lib/mdcollectd/mdcollectd.db_new.gz > /usr/local/lib/upgrade/keep.d/mdcollect
After updating, please try to unregister and then re-register the device in RMS.
I have powered on the router this morning and now it appears as enabled in RMS console, and I have been able to setup VPN. I did not change any setting on the RUTX50. Problem seems related to RMS platform.
Firmware version is 7.14. Do you recommend to update firmware to 7.14.2.
It is necessary to update to 7.14.2, as version 7.14 was removed from production due to issues with the data limit and traffic monitoring functionalities. Before updating, please execute the command I provided above.
Please let me know how it goes, and if you need any further assistance regarding this issue.
