I just started with a brandnew RUTX50. Everything works well except the internet connection. The SIM card is connected to the provider, WLAN is working I have access to the WebUI. But no internet connection.
Good afternoon,
Firstly please see if a different, local Sim card operates any differently. Try this Sim card in another device. Double check whether the device has a Pin code.
Please check what firmware version does the device have, and upgrade it to the newest. Link : RUT241 Firmware Downloads - Teltonika Networks Wiki
Also please see if all of the antennas are correctly screwed on the device. Please clarify whether you use Teltonika original antennas, or third party?
Please also try to band-lock the device. Check which band the device connects to the easiest, and in WEBUI Network → Mobile → Connection change the band to manually connect to your preffered one. More info : Band Lock - Teltonika Networks Wiki
I would also like for you to change your APN from auto, to custom. I would either need to know what mobile provider you use, or you can simply find out, what apn your mobile provider uses, and manually type it in in WEBUI. Instructions : Auto APN - Teltonika Networks Wiki
Regards,
Arturas
Hello, thank you for the answere.
Of course I checked the firmware and I made an update, but no results.
Before I try your other issues, I have to mention that I bought a RUTX50 without mobile antennas. I have therefore connected the two Mobil antennas of my RUTX11. Presumably they are not compatible, or I need 4 antennas, right? What do you think?
KR
Günter
Hello,
I solved the problem. Update firmware and modem AND changing the antenna port (A0 and A3).
KR
Günter
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