Hi,
my RUTX50 does not recognize the modem anymore after I performed a modem firmware update.
I followed the steps descibed here RUTX50 Device Recovery Options - Teltonika Networks Wiki with no success.
I’m now at the last step: “If conventional recovery methods do not help, you may need to send the device to warranty for repair.” - can you help me with that ? (the link at the next page is not working & I’m a consumer).
Thank you !
Mat
Hello,
Are you encountering an issue where the WebUI displays the message “Modem unreachable”? If so, please log in to your router via CLI and execute the command lsusb. Share the output here, as it will help in determining if the modem is still recoverable.
Best regards,
Hi Marija,
yes, in the WebUI is the message “Modem unreachable”.
Here the output if lsusb:
Teltonika RUTX series 2024
root@RUTX50:~# lsusb
Bus 003 Device 001: ID 1d6b:0002
Bus 001 Device 001: ID 1d6b:0002
Bus 004 Device 001: ID 1d6b:0003
Bus 002 Device 001: ID 1d6b:0003
root@RUTX50:~#
Thank you,
Mat
Hello,
Thank you for providing the output. Based on the results, it appears that the modem cannot be recovered. Unfortunately, the only option is to send the device for RMA.
If you purchased the device directly from us, please contact your sales manager. If it was purchased from a reseller, kindly reach out to them for assistance with the repair process.
Best regards,
Thank you.
I got from Amazon (where I bought the RUTX50) the following message:
Kontaktiere den Hersteller
von Teltonika
(Pls. contact the Manufacturer Teltonika for replacements).
Who can I contact at Teltonika ?
Thank you,
Mat
…I used now the Amazon Chat, the just offered me return & full refund.
That works for me.
Thank you!
Hello,
Great! I’m glad your issue is resolved now.
If you have any more questions, feel free to reach out!
Best regards,
This topic was automatically closed 40 hours after the last reply. New replies are no longer allowed.