RUTX50 - Mobile ESM reject cause: User authentication or authorization failed

Networking Solutions
1

Hello,

For my RUTX50 I just purchased Vodafone.cz 5G SIM card, but it does not connect to the network. It returns error in a loop:
Mobile ESM reject cause: User authentication or authorization failed

I did update of modem firmware to latest version, no effect.
Checked with Vodafone support, they said all is OK with my SIM.

Any ideas what to check further please?

Thanks.

2

Hi,

Go to Network → WAN page and update mobile interface, try select correct APN for SIM card, also if it doesn’t work try changing PDP type to IPv4 only.

3

Hello @mahal,

lease let me know if lemodude’s suggestions helped, or if you still need any additional assistance.

Best regards,

4

Hello Marija,

No, lemondude’s suggestion did not helped.

I have filed complaint with vodafone.cz because it seems that RUTX50 is not supported in some of their 5G service plans. I am waiting for feedback from them.

5

Hello @mahal,

Please let me know once you receive any feedback from your operator.

Best regards,

6

Hi @Marija

case is closed, Vodafone.cz refused to add Teltonika RUTX50 into list of approved devices and I have canceled contract with them. The only Teltonika device they support is Teltonika RUT950 with TAC code 86949205 but that does not solve my problem.

7

Hello,

Unfortunately, if the issue is on the provider’s side, we won’t be able to assist with it.

Please let me know if you need any assistance with anything else.

Thank you for your understanding.

Best regards,

8

Thanks Marija, there is nothing you could do. This topic can be closed. I will be happy with my RUT50X with other provider SIM.

9

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