RUTX50 Losing all config

[adampetherick]

I’ve had an RUTX50 installed in my truck since last Jan but the last couple of months I’ve been having some issues with it randomly losing all its config and reverting to factory defaults. I thought it might have been just on reboot but did some testing last night and changed all the settings I needed and did some reboots and all the config was still in place afterwards. At about 3am today (guess based on logs) it has reverted to factory defaults again. The logging looks a bit odd, I have a couple of events showing for June 18th then nothing until 03:07 today, and I know there should be logged events in there between those times as I made all the changes I needed last night.

Does anyone know why device settings might survive a planned reboot then just drop all its settings and revert to factory defaults 6hrs later?

There are no reboots configured for scheduled/lost network.

[Marija]

Hello,

To assist you further, I would like to review the troubleshoot file. Since this involves sensitive information, I have sent you a form to fill out so that we can contact you privately. Please use “6799” as the ticket ID.

Best Regards,

[adampetherick]

Hi Marija,

There doesn’t seem to be an option on the form to attach the file?

Thanks
Adam

[Marija]

You will receive an email from us shortly, allowing you to attach the troubleshooting file by replying to the email.

Best Regards,

[adampetherick]

Thanks, I’ll wait for the email, in the meantime I’ve uploaded to google drive and shared a link to the file on the ticket