RUTX50 Label unreadable

[lindsayc]

I have tried to contact my supplier about the default password not being illegible but they say they don’t recognise the serial number.

not surprised as it could have come from a number of venders and I dont keep all the receipts, accounts do.
How can I recover the password or set a new one please?

[Marija]

Hello,

Teltonika Networks stores device passwords for 30 days after the device is sold.

• If you purchased the device directly from Teltonika within the last 30 days, we may be able to provide the password. However, we will first need to verify ownership.
• If you purchased the device from a third-party reseller, please contact them for the password.
• If it has been more than 30 days, we are unable to retrieve the password.

Additionally, when purchasing devices directly from us, there is an option to receive a file containing device details, including passwords, at the time of purchase.

Best regards,

[lemondude]

Tried to read barcode from provided image, serial is 6000299340, couldn’t read QR code, it’s too much destroyed.
I hope this helps.

[Marija]

Hello @lindsayc,

We’d like to inform you about updates related to the issue where the label gets damaged, resulting in the device being locked and the password not being saved anywhere.

We have new products coming soon that will feature improved mounting options to avoid using velcro or similar stickers, which often lead to these situations. Until devices with anodized aluminum cases are available—allowing us to engrave key information—we plan to use higher-quality stickers to reduce the chances of this happening.

We understand that these situations can be frustrating and cause inconvenience. It’s important to highlight that we don’t retain credentials for extended periods due to the strict security standards we follow. While this may be inconvenient when the label is damaged, maintaining security is a top priority. Unfortunately, “safe” and “convenient” don’t always align, but we’re working to find the right balance and improve where possible.

As per standard procedure, if the default password is lost and access to the device is no longer possible, the correct step is to initiate an RMA process through the distributor. This ensures the issue is resolved securely and in line with our internal policies.

Additionally, when purchasing devices directly from us, there’s an option to receive a file containing device details, including passwords, at the time of purchase.

Best regards,