Rutx50 has become unusuable

[gschmitz]

Mein Router

Hat permanent den Fehler:

Internal modem is unreachable

Device name

RUTX50

Product code

RUTX5000XXXX

Bootloader version

2.3

Serial number

6001622253

Hardware revision

0202

Batch number

0021

Firmware version

RUTX_R_00.07.09

Kernel version

5.10.221

Local device time

2024-08-29 09:18:15

Uptime

0h 3m 6s

Load average

Das ist mittlerweile nicht mehr zumutbar !

Seit 6 Monaten und diversen Firmware updates und reboots und Power Off / Power on’s, kommt der Fehler täglich !

Ich bitte Sie das endgültig abzustellen !

Gruß

Guido Schmitz

[gschmitz]

Device is currently unusable !!!

[Marija]

Hello,

Could you please access the device via CLI/SSH (instructions here), execute the command lsusb, and share the output with us?

Best regards,

[gschmitz]

As requested:
root@RUTX50:~# lsusb

Bus 003 Device 001: ID 1d6b:0002

Bus 002 Device 018: ID 2c7c:0800

Bus 001 Device 001: ID 1d6b:0002

Bus 004 Device 001: ID 1d6b:0003

Bus 002 Device 001: ID 1d6b:0003

root@RUTX50:~#

[Marija]

Hello,

Thank you for providing the output. Unfortunately, based on the provided data, it appears that the modem is not recoverable. The only option at this point would be to send the device for repair (RMA) if it is still under warranty. Please contact your reseller for further assistance with this process.

If you need any further help or have additional questions, feel free to let me know.

Best regards,