RUTX50 Dns resolution and IPV4 connectivity started to fail every few minutes

Networking Solutions
1

Hello,
I’ve been having some unusual problems with my RUTX50.
Looking at the events log I can see that every few minutes (sometimes every few, sometimes every 10-20, sometimes nothing for hours) it gets the event “DNS resolution started to fail” and “IPV4 connectivity started to fail”.

Events Log
Events Log1612×1006 112 KB

During those times it’s impossible to load anything online for 15-20 seconds and then it starts working again.

I have another RUTX50 in the same city, connected to the same tower, same provider and same settings (other than SSID etc) and it’s working faultlessly for 2 years now.
The older router is running older firmware, 07.07.1, so I even tried downgrading the newer RUTX50 to the old firmware which stopped the DNS resolution/IPV4 started to fail for a few hours but then it started again.

It was running the newest firmware when the issue started (has been running fine for a month before that).
Restarting the connection works sometimes but not always.
Tried using 4G only, didn’t help.
Disabling IPV6
What else can I check or do?

Any ideas would be much appreciated

5

Hello,

I’ve sent you a form to fill out so we can continue our conversation in private, to avoid accidentally leaking any sensitive information. In the Ticket ID field, simply enter the thread’s number, which is 14313.

Thank you,
M.